Police records processing time down to less than 24 hours
E. Jay Saunders, Deputy Premier and Minister of Finance, Investment & Trade has confirmed that the processing time for police records has been reduced to less than 24 hours. “Processing
“Processing time is less than 24 hours. I am very happy because my goal was to have processing time reduced to one day before the end of the year (2023), and we were able to achieve that before the end of November,” he said during an interview with The SUN.
Minister Saunders revealed to date that 13,235 applications were received, 13,199 applications are being processed and 36 applications are pending (received after hours on 13 Dec and this morning 14 Dec).
Saunders said the feedback he has been receiving from clients is nothing but positive.
“All over social media people are saying great things about the new police records online application. It was a great accomplishment to reduce the processing time from over 90 days to less than 24 hours. The new police records online application has been live now for approximately 5 months with no negative feedback, so I’m very very confident in it.”
He added: “I think the general feedback from the public is that new police records application is appreciated, but overdue. And the public would like to see more systems in government moved online in the manner of the new Police Records application.”
Furthermore, Saunders said it was very important to him personally, as well as to his government to deliver this solution successfully.
“The previous system was very frustrating for the public to use. It was cumbersome, resulting in very long turnaround times, and very long lines outside of the police records office and the treasury. The frustrations of the general public around the process was obvious, and as such, it became a high priority to our government and to me with an IT background, to provide relief in this area. It was also important to me to have the application delivered successfully because it was being done in an agile manner, which is completely different from the way governments traditionally do projects, but it allowed the new police records application to go from concept to a live rollout in approximately 90 days, with a cost of under $30,000 and a payback period of less than 8 days,” he explained.
Saunders said his hope is that this way of rolling out projects, particularly IT projects, will become the standard in the TCI, which will allow the government to deliver better service to the people of the TCI while achieving strong returns on its investments.
