TURKS AND CAICOS ISLANDS GOVERNMENT (TCIG) – CYBER INCIDENT NOTICE #6: RESTORATION OF TCIG SYSTEMS
Providenciales, Turks and Caicos Islands, Tuesday 28th January 2025 – Following a cyber-attack on December 18th 2025, the Turks and Caicos Islands Government is pleased to announce the restoration of its primary financial systems.
Providenciales, Turks and Caicos Islands, Tuesday 28th January 2025 – Following a cyber-attack on December 18th 2025, the Turks and Caicos Islands Government is pleased to announce the restoration of its primary financial systems.
SIGTAS, the revenue collection and management system has been fully restored. This, along with the Smart Stream system payment (restored on January 6th 2025), allows the Treasury and other government revenue agencies to return to digital revenue collection processes. This is a marked improvement from the temporary manual processes implemented in December 2024, and will reduce the processing times at the respective government offices.
Additionally, the point-of-sale (POS) systems at respective Departments that facilitates payments with debit and credit cards, have also been restored.
With the return of these systems, the Turks and Caicos Islands Government advises that there is currently no disruption to vendor payments or revenue collection.
To note:
- The Smart Stream payment system was operationalised on January 6th 2025;
- Batch 4 & 5 Cost of Living Relief Payments were processed and released on January 8th 2025, and Financial Assistance Payments were released;
- As per established procedures, vendor payments continue to be processed and released on a regular basis;
- ASYCUDA systems in the Customs Department remain operational; and
- 90% of TCIG other systems remain operational.
TCIG acknowledges the diligent work of the Digitization & E-Government Technology and Innovation (DETI) team towards ensuring the restoration of these vital government systems. Appreciation is also extended to the Treasury Department, National Security and all other teams that are managing interim processes and working to facilitate full recovery.
TCIG remains committed to enhancing its cybersecurity infrastructure to prevent future disruptions, and appreciates the public’s continued support and understanding during the intervening period.
Further updates will be provided accordingly.
